1. General Betting Rules
1.2.1 Sports betting - for the purposes of these terms and conditions, the bets mean the sports betting that a client participates in upon having made a payment for ticket in a betting office.
1.2.2 Sports bets are a type of game, where winnings are subject to guessing right sports-related outcomes or placing in sports competitions and races, or guessing right outcomes of other published events or facts of public interest. Winnings or losses are decided by chance or previously unknown circumstances or events.
1.2.3 The payout is directly proportional to the winning odds in which the bet was accepted and the stake. Bets will only be accepted for those betting events which the company has published odds for. Odds of any published betting event shall correspond to the odds valid at the moment when the bet is accepted; the company reserves the right to change the odds, which means that the odds published do not necessarily have to be the current odds.
1.2.4 Stake- the sum of money that the client pays before the moment of bet placing.
1.2.5 Bet placing - the moment of the bet placing is the time, when the bet is registered to the database in the central server of the company.
1.2.6 Betting opportunity - means a certain fact with a previously unknown outcome that is potentially contained in a betting event. It is a sport related event or another event that has been selected by the company and has been published on our website. A betting opportunity contains selections (tips) that represent possible outcomes.
1.2.7. Odds – means an expression of the probability that the bet selection (tip) will be successful. The odds are valid at the time of bet placing and are binding for both parties, regardless of its later changes.
1.2.8. Payout – represents the real money winnings that the client will obtain in a case that all betting opportunities selected (tipped) by the client are successful and that the client determines correctly all official results. Payouts may be reduced according to the respective provisions of these terms and conditions.
1.2.9. Official results – means a result of a betting opportunity published by the company that was obtained from official sources.
1.2.10. Settlement – is a reflection of the official results in the bets with the aim to determine winning bets.
1.2.11. Ticket – is an electronic record of a placed bet stored in the database of the company in the central server.
1.2.12. Account – means the client´s account, that was created by the company upon registration and where all financial operations are recorded (mainly deposits, withdrawals, bet statements).
1.2.13. Application – is a computer application on the company website, through which client´s bets are placed.
1.2.14. The application will notify the client about any supportive bets and will not allow them to be placed. If by mistake such bets will be placed, only the highest odds of the supportive opportunities will be taken into account for the purposes of the payout and the other odds of the supportive opportunities will be void (odds 1,00).
1.2.15. Betting office/branch – means a permanent establishment of the company, used for registration of the clients, deposits into accounts, and possible money withdrawals from the account.
1.2.16. Currency – The only accepted currency for betting is Ugandan Shilling “UGX”
1.3 Terms of participation in the bets
1.3.1. Only persons older than 25 years are allowed to participate in sports betting and to place bets. The client confirms that he is familiar with the terms and conditions, that he agrees with his personal data processing, and will not enable third party persons to access the internet sports betting.
1.3.2. In a case that the company will detect the violation of the rule above (1.3.1) of these terms and conditions, the company is authorized to suspend any payouts and withdrawals and to void any bets.
2. BETS AND ODDS
2.1. General rules
2.1.1. Odds are determined as values subject to change. The company reserves itself the right to change the odds on offer at any time as well as suspend or close betting on events before the scheduled start time.
2.1.2. Odds are published on our website. When odds have been changed, those registered in the database of the central server are considered valid.
2.1.3. Stake - the minimum stake amount for a single bet and multiple bet is 1000 UGX. The maximum stake is limited to the maximum payout (see below).
2.1.4. Winnings exceeding the maximum limit will not be paid out and the client shall not be legally entitled to the payment of such a winning.
2.1.5. The company reserves the right to cancel tickets even subsequently if any such ticket was won by the customer as a result of a technical fault or error, inclusive of but not limited to an error or fault in transmission. In any such case tickets will be voided. Nevertheless, the company reserves the right to hold a customer liable for any damage caused to or suffered by us as a result of such customer knowingly taking advantage of a technical or administrative error when making and/or receiving payments.
2.1.6. If any ticket is accepted in error, the company reserves the right to void that bet where there were obvious errors concerning the entry of odds and/or results, e.g. a mistaken inversion of teams, odds, results, etc.
2.1.7. Market listing - The designated home team/player appears on the left-hand side and the designated away team/player appears on the right-hand side, unless otherwise stated. In the event of a match taking place at a neutral venue or where no home team is declared, the team listed first is the designated home team for betting purposes and the team listed second is the designated away team for betting purposes.
2.2. Placing a bet
2.2.1. Bets are placed by a client from his/her account only for those betting opportunities for which the company has published the odds for on our website. In some cases, a bet can be subject to authorization, this bet can be either placed, rejected or the amount of the stake can be changed. When the stake is changed, clients can decide whether to place the bet or not with the changed stake.
2.2.2. In a case that the stake amount is in contradiction with the Terms and Conditions (stake amount, maximum payout, etc.) the client bet is rejected and should be accepted after the stake is modified to meet the requirement.
2.2.3. It is the responsibility of the client to check if all the data on the ticket are the same as the data provided by him.
2.2.4. It is also the responsibility of the client to check the returned cash. Later complaints will be disregarded.
2.2.5. Number of bets placed by one client is not limited, but upon placing another bet the conditions of a bet might have changed (odds change, rejected bet, etc.)
2.2.6. After a ticket is placed it is forbidden to make any changes on it. It is also forbidden to fake a ticket and therefor all claims for a payout or voiding the ticket is disregarded because of this action.
2.3. Official result and bet settlement.
2.3.1. All official results will be published by the company on our website. In a case that a published official result is incorrect, the right of the client to claim the winning is not affected as long as the client correctly determined the result of the outcome.
2.3.2. In an event with a previously determined playing time (e.g. football), the official result is considered to be the one that was achieved on the playing ground, if these conditions are met: the match was properly played to the end within the whole playing time determined for if (from the1st minute, without any extra time, penalty kicks, etc.) and it was properly ended.
2.3.3. In a case that an event is not completed, only bets where the outcome of the bet is unambiguous at the time of the suspension will be settled (e.g. half-time result, team to score a goal, number of goals, etc.)
2.3.4. Betting on goal scorers - Any player in the game (in starting lineup or as a used substitute) will be considered as a valid participant for this betting type. This includes the stoppage time, injury time and possible extra time, but excludes penalty shootouts. Own goals will not count for this type of betting. If a client selects a player from a betting offer, and for some reasons the player doesn’t make it to the pitch, the bet will be voided.
2.3.5. If a match ends in the standard playing time and thereafter is forfeited (due to disqualification, doping, etc) or is replayed, the result achieved on the playing ground is applied. For the bet type "to qualify" (e.g. cup games) the final verdict of the competent authority shall apply, but only if a protest is submitted (or other fact that can have a possible impact for this bet type) before the winnings are started to be paid out. Similar procedures are applied in events where the playing time is not predetermined. Any further score change will not be considered.
2.3.6. Changes of results due to forfeit, disqualification, doping, etc. are considered also in events with a long-term character if those bets haven´t been paid out yet according to the original result.
2.3.9. In case a match or competition takes place after a period longer than 48 hours from the original published start, the company reserves itself the right to void placed bets on this match or competition. In a case that the event starts earlier than the original determined date, all bets placed before the actual start remain valid.
2.3.10. A complaint directed against any obvious inaccuracy in the published outcome shall be acknowledged. In such a case payout according to the right result will be initiated as soon as the result will be corrected.
2.3.11. After the official result was announced and a protest settled, no other corrections of outcomes (proved doping, etc.) will be taken into account.
2.3.12. If a minor error has occurred while entering betting opportunities into the application such as wrong name of a competitor, team or competition, all bets remain valid if this mistake doesn´t mislead the client with the nature of the bet.
2.4. Claim of winnings
2.4.1. Clients are eligible for the winnings if all conditions below are met:
184.108.40.206. The outcome of the bet was correctly determined
220.127.116.11. The Terms and Conditions have not been violated in any way
2.4.2. In a case that the official sources publish a submission of a protest before the original result is published by the company, all payouts will commence after the competent authority make a final decision about the result. This rule does not apply for events with predefined playing time (e.g. Football)
2.5.1. The payout will begin immediately after the official results of all bets contained on the tickets will be published by the company and assuming the amount of money is available in the betting office. In case there is not such an amount available, a time period of 60 days is set by the company to proceed with the payment. The time period starts when the last selection on the ticket is settled. The winnings are paid out by the service workers in cash for those who bet offline, and payouts are credited on client account for those who bet online. The time limit for a complaint against the amount of the winning is 60 days after the commencement of the payout. In this time period the company is obliged to proceed with the payout. After this period all claims for the winning are expired. In a case of a protest the payout will be suspended until a final decision is taken.
2.5.2. The bet stored in the database in the central server of the company that has been evaluated as correct is decisive for the assessment of the entitlement to the winnings.
2.5.3. It is the responsibility of the client to check if the winning was paid correctly. Any later claim will not be taken into account.
2.6. Refund of bets
2.6.1. Bets shall be refunded and considered invalid and void in the following cases:
18.104.22.168. If a match with predefined playing time or other predefined criterion (number of sets, etc.) is not played or is cancelled before the regular end due to unpredictable circumstances such as mist, electricity failure, audience behavior, etc. In this case also other bet types concerning the event will be void. Bets where the outcome of the bet is unambiguous at the time of the suspension will be settled (e.g. half-time result, team to score a goal, number of goals, etc.)
22.214.171.124. In a case that the home team is wrongly identified (e.g. in a football game). In this case all bets will be void regardless to the outcome. This rule does not apply when the event is taking place on a neutral ground, and also, when an event is taking part "behind closed doors" with no audience. A change in the venue, where a competition is held shall have no effect on the bets.
126.96.36.199. When a betting opportunity is entered wrongly by the company or when the entering has lost its meaning due to "force majeure" (a change in the rules of the competition, etc.), it shall be considered to be void and the bet shall be refunded.
188.8.131.52. The event is not played within 48 hours after the original start. In this case the company applies the rule 2.3.9, therefore all bets are void.
184.108.40.206. If the bet is placed after the official start of the game.
220.127.116.11. If the company set wrongly the odds, handicap, goal line, etc.
2.6.2. All bets are considered invalid when all bet selections are invalid. In other cases, bets remain valid and all invalid selections will be eliminated from the bet and the winning (if any) shall be calculated without the odds of these betting opportunities, that will be void (odds of 1)
2.6.3. A bet was by mistake of the company placed on an event where the outcome was known in advance or was influenced by the organizer of the sports event, the client, or other persons.
2.6.4. If the total odd of the evaluated ticket is 1,00 the stake will be returned in full.
3. CLAIMS AND COMPLAINS
Clients have the right for a claim or complaint and the company is obliged to investigate those complaints and within a month notify the client with the result of the investigation. Complaints regarding misunderstanding the subject of the bets or incorrect identification (identical names, shortcuts, etc.) will not be considered. In any other cases that are not covered by these Terms and Conditions, the company reserves the right of the final decision that clients must comply with.
4. FINAL PROVISION
Clients are required to follow these Terms and Conditions as well as any other generally binding regulations applicable to the participation in the sports betting. If placing bets is not available due to extraordinary events, the company is not liable for any damages that clients might claim.